Global Summit Hub receives hundreds of inquiries daily regarding event bookings, facilities, and services. To manage this volume, they use Deskhero's ticket management system. The system uses AI to categorize tickets based on content, urgency, and other custom fields defined by the company. This ensures that high-priority issues are addressed promptly, improving customer satisfaction.
Deskhero's AI capabilities also enhance the center's knowledge base. By using OpenAI embeddings from previous tickets, uploaded files, and scraped website data, the AI generates comprehensive articles. These articles serve as a first point of reference for customers, reducing the number of tickets raised.
The AI also suggests replies to customer queries based on relevant content found in the knowledge base, previous tickets, and uploaded files. This not only speeds up response times but also ensures consistent and accurate information is provided to customers.
Global Summit Hub also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across their operations, enhancing overall efficiency.
By leveraging Deskhero's advanced AI capabilities, Global Summit Hub has significantly improved its customer support efficiency, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI embeddings to understand the content of the tickets. It then categorizes them based on content, urgency, and other custom fields defined by the company.
How does the AI generate knowledge base articles?
The AI uses OpenAI embeddings from previous tickets, uploaded files, and scraped website data to generate comprehensive knowledge base articles.
How does the AI suggest replies to customer queries?
The AI uses relevant content found in the knowledge base, previous tickets, and uploaded files to suggest replies to customer queries.
* This article provides an example of how a fictive company in the Conference Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.