TailorFit was struggling with managing the high volume of customer queries and complaints they received daily. With Deskhero's AI capabilities, they automated the ticket management process, ensuring each ticket was directed to the right department based on its content. This resulted in improved response times and higher customer satisfaction.
Deskhero's AI also enhanced the search functionality of TailorFit's knowledge base. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals, the AI was able to find relevant content quickly and efficiently. This significantly reduced the time the helpdesk team spent searching for information.
Another key feature of Deskhero's AI is its ability to provide suggested replies to customer queries. By analyzing previous tickets and knowledge base articles, the AI generates accurate and relevant responses. This has drastically reduced the time spent crafting responses and increased the number of tickets handled per day.
Deskhero's AI can also generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that all important information is included in the knowledge base, making it a comprehensive resource for both the helpdesk team and customers.
In summary, Deskhero's advanced AI capabilities have greatly optimized the efficiency of TailorFit's helpdesk services, leading to improved customer satisfaction and increased productivity.
How does Deskhero's AI help in managing tickets at TailorFit?
Deskhero's AI automates the ticket management process by analyzing the content of each ticket and directing it to the right department. This improves response times and increases customer satisfaction.
How does Deskhero's AI enhance the search functionality of TailorFit's knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals to find relevant content quickly and efficiently, reducing the time spent searching for information.
How does Deskhero's AI provide suggested replies to customer queries at TailorFit?
By analyzing previous tickets and knowledge base articles, Deskhero's AI generates accurate and relevant responses, reducing the time spent crafting responses and increasing the number of tickets handled per day.
* This article provides an example of how a fictive company in the Manufacture of Uniforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.