SummitView Conference Center, a leading provider of conference facilities and lodging services, was struggling with managing customer inquiries and internal communication. They turned to Deskhero to streamline their operations and improve customer service.
Using Deskhero's advanced AI capabilities, SummitView was able to automate their ticket management system. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduced the time taken to respond to customer inquiries and improved the quality of responses.
Deskhero's custom fields and structured data lists allowed SummitView to categorize and prioritize customer inquiries effectively. The kanban board feature provided a visual overview of ongoing tasks, improving project management and team collaboration.
The knowledge base feature of Deskhero enabled SummitView to create a comprehensive repository of information. The AI capabilities of Deskhero helped in generating articles from word, powerpoint, pdf files, making it easier for the team to share and access information.
Overall, Deskhero's advanced AI capabilities have not only improved SummitView's customer service but also enhanced their operational efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer inquiries. This reduces the time taken to craft responses and improves response times.
How does Deskhero help in team collaboration?
Deskhero's kanban board provides a visual overview of ongoing tasks, making it easier for teams to collaborate and manage projects.
Can Deskhero create knowledge base articles from uploaded files?
Yes, Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, making it easier to share and access information.
* This article provides an example of how a fictive company in the Conference centre lodging activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.