Horizon Events & Lodging, a renowned conference center and lodging service provider, was facing challenges in handling customer queries and managing their vast repository of information. They opted for Deskhero to overcome these hurdles.
Deskhero's advanced AI capabilities were used to enhance the search results on Horizon's customer support platform. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content, which is then sent through OpenAIs ChatGPT to generate suggested replies.
Horizon also utilized Deskhero's ability to generate knowledge base articles from word, powerpoint, pdf files. This feature made it easy for Horizon to create a comprehensive database of information that could be easily accessed by their customer support team.
Deskhero's custom email domains and user groups features allowed Horizon to streamline their internal communication and improve collaboration among teams.
Overall, Deskhero's advanced AI capabilities have significantly improved Horizon's customer support and operational efficiency.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various resources to find relevant content. This content is then used to generate suggested replies and enhance search results.
Can Deskhero generate knowledge base articles from uploaded files?
Yes, Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, making it easier to create a comprehensive database of information.
How does Deskhero improve internal communication?
Deskhero's custom email domains and user groups features allow for streamlined internal communication and improved collaboration among teams.
* This article provides an example of how a fictive company in the Conference centre lodging activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
