ConfigPro receives hundreds of support requests daily, making ticket management a daunting task. With Deskhero's structured data lists and user groups, ConfigPro can categorize and prioritize tickets effectively. The AI capabilities further enhance this process by analyzing previous tickets and suggesting relevant solutions, reducing the time spent on each ticket.
Deskhero's AI also enhances ConfigPro's knowledge base. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generates new knowledge base articles. This not only enriches the knowledge base but also ensures that the content is relevant and up-to-date.
Website scraping is another feature that ConfigPro finds useful. Deskhero's AI can scrape data from ConfigPro's website and use it to enhance search results and generate suggested replies. This feature allows ConfigPro to provide consistent information across all platforms.
ConfigPro also benefits from Deskhero's custom email domains and custom fields. These features allow ConfigPro to personalize their communication and track specific information about each ticket. The AI capabilities of Deskhero make these features even more powerful by suggesting custom fields based on the content of the tickets.
Finally, ConfigPro uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows ConfigPro to leverage the advanced AI capabilities of Deskhero across all their operations, enhancing efficiency and customer satisfaction.
How does Deskhero's AI enhance ticket management?
Deskhero's AI analyzes previous tickets and suggests relevant solutions, reducing the time spent on each ticket. It also suggests custom fields based on the content of the tickets, allowing for more detailed tracking of each issue.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate new knowledge base articles. This ensures that the content is relevant and up-to-date.
How does Deskhero's AI use website scraping?
Deskhero's AI can scrape data from your website and use it to enhance search results and generate suggested replies. This ensures consistency of information across all platforms.
* This article provides an example of how a fictive company in the Configuration and Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
