MaintainX receives a large volume of support requests every day. Using Deskhero's structured data lists and user groups, MaintainX can effectively categorize and prioritize tickets. The AI capabilities further enhance this process by analyzing previous tickets and suggesting relevant solutions, significantly reducing the time spent on each ticket.
Deskhero's AI also enriches MaintainX's knowledge base. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generates new knowledge base articles. This not only expands the knowledge base but also ensures that the content is relevant and current.
MaintainX also finds Deskhero's website scraping feature useful. Deskhero's AI can scrape data from MaintainX's website and use it to enhance search results and generate suggested replies. This feature allows MaintainX to provide consistent information across all platforms.
MaintainX also benefits from Deskhero's custom email domains and custom fields. These features allow MaintainX to personalize their communication and track specific information about each ticket. The AI capabilities of Deskhero make these features even more powerful by suggesting custom fields based on the content of the tickets.
Lastly, MaintainX uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows MaintainX to leverage the advanced AI capabilities of Deskhero across all their operations, enhancing efficiency and customer satisfaction.
How does Deskhero's AI enhance ticket management at MaintainX?
Deskhero's AI analyzes previous tickets and suggests relevant solutions, reducing the time spent on each ticket. It also suggests custom fields based on the content of the tickets, allowing for more detailed tracking of each issue.
How does Deskhero's AI improve the knowledge base at MaintainX?
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate new knowledge base articles. This ensures that the content is relevant and up-to-date.
How does Deskhero's AI use website scraping at MaintainX?
Deskhero's AI can scrape data from your website and use it to enhance search results and generate suggested replies. This ensures consistency of information across all platforms.
* This article provides an example of how a fictive company in the Configuration and Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.