DemolitionPro uses Deskhero's advanced AI capabilities to handle their high volume of customer inquiries about waste collection services, schedules, and policies. The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This content is then processed through OpenAI's ChatGPT to generate suggested replies. This feature has drastically reduced the time taken to respond to customer queries and improved customer satisfaction.
DemolitionPro also uses Deskhero's comprehensive search bar, powered by the AI, to quickly find relevant information from their extensive database of resources. This feature has proven invaluable when dealing with complex or unique customer queries.
Through Deskhero's REST API, DemolitionPro has integrated the platform with their existing systems, ensuring a seamless flow of information and further enhancing their customer support efficiency.
Lastly, the AI's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data has simplified the process of keeping their knowledge base current with the latest information.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various resources. It then generates suggested replies, helping to quickly and accurately respond to customer queries.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero's REST API allows for integration with your existing systems, ensuring a seamless flow of information.
How does Deskhero's AI assist in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data, making it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Construction and Demolition Site Collection of Non-Hazardous Waste industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.