WasteMaster receives a large number of customer inquiries daily about their waste collection services, schedules, and policies. They use Deskhero's advanced AI capabilities to efficiently manage these inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, thereby improving customer satisfaction.
Additionally, WasteMaster uses Deskhero's comprehensive search bar, powered by the same AI capabilities, to quickly find relevant information from their vast database of resources. This feature is particularly useful when dealing with complex or unique customer queries.
Deskhero's REST API allows WasteMaster to integrate the platform with their existing systems, ensuring a seamless flow of information. This integration has further enhanced their customer support efficiency.
Finally, the AI's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data has made it easier for WasteMaster to keep their knowledge base up-to-date with the latest information.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. It then generates suggested replies, reducing the time taken to respond to customer queries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring a seamless flow of information.
How does Deskhero's AI help in keeping the knowledge base up-to-date?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data, making it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Construction and Demolition Site Collection of Non-Hazardous Waste industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.