ConstructPro Rentals, a leading construction machinery rental and leasing company, was facing challenges in managing customer inquiries, tracking equipment rentals, and maintaining an efficient knowledge base. They turned to Deskhero for a solution that would streamline these processes and improve overall productivity.
With Deskhero, ConstructPro Rentals was able to leverage the platform's advanced AI capabilities to enhance their customer support. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This drastically reduced response times and improved customer satisfaction.
Deskhero's ticket management system allowed ConstructPro Rentals to efficiently track and manage their equipment rentals. The Kanban board provided a visual overview of all active rentals, while custom fields enabled them to capture specific details about each transaction.
Furthermore, the AI-enhanced search bar made it easy for staff to find relevant information quickly. By scraping data from the company's website and using OpenAI Embeddings, the search bar provided accurate and comprehensive results.
Finally, the REST API allowed ConstructPro Rentals to integrate Deskhero with their existing systems, creating a seamless workflow and further enhancing efficiency.
How does Deskhero's AI improve customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps to reduce response times and improve customer satisfaction.
How does the ticket management system work?
The ticket management system allows you to track and manage your equipment rentals. You can use the Kanban board for a visual overview of all active rentals, and custom fields to capture specific details about each transaction.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings and website scraping to provide accurate and comprehensive search results. This makes it easier for staff to find relevant information quickly.
* This article provides an example of how a fictive company in the Construction machinery rental and leasing activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.