MegaMachines Rental, a major construction machinery rental and leasing company, was looking for a solution to improve their rental operations and customer support. They chose Deskhero for its advanced AI capabilities and comprehensive features.
Using Deskhero, MegaMachines Rental was able to streamline their ticket management system. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, improving response times and customer satisfaction.
Deskhero's Kanban board provided a visual overview of all active rentals, while custom fields captured specific details about each transaction. This made it easy for the company to track and manage their equipment rentals.
The AI-enhanced search bar, powered by OpenAI Embeddings and website scraping, provided accurate and comprehensive search results. This made it easy for staff to find relevant information quickly, improving efficiency.
Finally, the REST API allowed MegaMachines Rental to integrate Deskhero with their existing systems, creating a seamless workflow and further enhancing efficiency.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This improves response times and customer satisfaction.
How does the Kanban board help with managing rentals?
The Kanban board provides a visual overview of all active rentals, making it easy to track and manage your equipment rentals. Custom fields can also be used to capture specific details about each transaction.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings and website scraping to provide accurate and comprehensive search results. This makes it easier for staff to find relevant information quickly.
* This article provides an example of how a fictive company in the Construction machinery rental and leasing activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.