MetalFrame Solutions had a vast knowledge base consisting of articles, manuals, policies, and presentations. However, they were facing challenges in managing this data and making it easily accessible to their support team and customers.
With Deskhero, MetalFrame Solutions was able to structure their knowledge base using the platform's structured data lists and custom fields. This made it easier for them to manage and access the data.
The advanced AI capabilities of Deskhero played a key role in enhancing MetalFrame Solutions' knowledge base. The AI leveraged OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then used to generate new knowledge base articles, keeping the knowledge base updated and relevant.
Furthermore, the AI-powered comprehensive search bar helped MetalFrame Solutions' support team and customers to find relevant information from the knowledge base quickly and efficiently.
Overall, Deskhero's advanced AI capabilities have significantly enhanced MetalFrame Solutions' knowledge base, making it a valuable resource for their support team and customers.
How did Deskhero's AI capabilities enhance MetalFrame Solutions' knowledge base?
Deskhero's AI capabilities enhanced MetalFrame Solutions' knowledge base by generating new articles using OpenAI Embeddings from various sources. It also improved the search results, making it easier to find relevant information from the knowledge base.
What features of Deskhero were particularly useful for MetalFrame Solutions?
MetalFrame Solutions found the structured data lists, custom fields, and advanced AI capabilities particularly useful in managing and enhancing their knowledge base.
How does Deskhero's AI generate new knowledge base articles?
Deskhero's AI generates new knowledge base articles by leveraging OpenAI Embeddings from the existing knowledge base articles, uploaded files, and scraped website data. The relevant content is then used to generate the new articles.
* This article provides an example of how a fictive company in the Construction of light metal structures industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.