LightSteel Builders was dealing with a high volume of customer tickets related to their products and services. They needed a solution that could help them manage these tickets effectively and provide quick and accurate responses to the customers.
With Deskhero, LightSteel Builders was able to categorize and manage customer tickets efficiently using the platform's structured data lists, custom fields, and kanban board. This helped them to track and resolve issues faster, improving their overall customer service.
The advanced AI capabilities of Deskhero played a significant role in improving LightSteel Builders' ticket management system. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Furthermore, the comprehensive search bar powered by AI helped LightSteel Builders' support team to find relevant information quickly and efficiently, making their job easier and more productive.
Overall, Deskhero's advanced AI capabilities have revolutionized LightSteel Builders' ticket management system, making it more efficient and customer-friendly.
How did Deskhero's AI capabilities improve LightSteel Builders' ticket management system?
Deskhero's AI capabilities improved LightSteel Builders' ticket management system by generating suggested replies using OpenAI Embeddings from various sources, reducing the response time. It also enhanced the search results, making it easier for the support team to find relevant information.
What features of Deskhero were particularly useful for LightSteel Builders?
LightSteel Builders found the structured data lists, custom fields, kanban board, and advanced AI capabilities particularly useful in managing customer tickets and improving their customer support.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. The relevant content is then sent through OpenAI's ChatGPT to generate the replies.
* This article provides an example of how a fictive company in the Construction of light metal structures industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.