BuildPro Recruitment receives hundreds of queries daily from job seekers and construction companies. Managing these queries was a daunting task until they started using Deskhero. With Deskhero's ticket management feature, all queries are organized and prioritized, ensuring no request goes unanswered.
Deskhero's AI capabilities have been a game-changer for BuildPro. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
The knowledge base feature of Deskhero has been instrumental in empowering job seekers with self-service options. The AI-enhanced search bar provides accurate results, helping users find the information they need quickly and efficiently.
Deskhero's REST API has allowed BuildPro to integrate the platform with their existing systems seamlessly. This integration has further streamlined their operations and improved their response times.
Overall, Deskhero's advanced AI capabilities have transformed BuildPro's customer support operations, improving their efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content based on the query. It then generates suggested replies, reducing the time spent on each ticket.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with your existing systems.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to provide accurate search results based on the user's query. It considers previous tickets, knowledge base articles, uploaded files, and scraped website data.
* This article provides an example of how a fictive company in the Construction recruitment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.