Mushroom Magic Advisors has a wealth of information on their website. However, retrieving relevant information for customer queries was a challenge. They implemented Deskhero's AI capabilities to scrape their website and enhance their customer support.
With Deskhero, the company was able to use AI to scrape their website and find relevant content for customer queries. This significantly reduced the time spent by the support team on each ticket, improving their efficiency.
The AI also used OpenAI Embeddings from the scraped website data to enhance the search results in the knowledge base. This has improved the accuracy and speed of information retrieval.
Moreover, the company used the REST API to integrate Deskhero with their existing systems. This allowed them to maintain a unified data flow and ensure that all relevant information is available in one place.
By implementing Deskhero, Mushroom Magic Advisors was able to enhance their customer support and provide a better service to their clients.
How does Deskhero's AI enhance customer support through website scraping?
Deskhero's AI scrapes the company's website to find relevant content for customer queries. This reduces the time spent by the support team on each ticket and improves the efficiency of the customer support.
How does Deskhero's AI enhance the knowledge base search results?
Deskhero's AI uses OpenAI Embeddings from the scraped website data to find the most relevant content when a search is made. This improves the accuracy and speed of information retrieval.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate it with existing systems. This allows for a unified data flow and ensures that all relevant information is available in one place.
* This article provides an example of how a fictive company in the Consultancy Services for Mushroom Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.