Fungi Futures receives numerous customer queries daily. Managing these tickets efficiently was a challenge. They implemented Deskhero to leverage its advanced AI capabilities for ticket management.
With Deskhero, Fungi Futures was able to categorize tickets based on their content using AI. The AI also generated suggested replies, reducing the time spent by the support team on each ticket.
The company also utilized Deskhero's user groups feature to assign tickets to the right team members. This ensured that the tickets were handled by the most qualified individuals, improving the quality of support provided.
Moreover, the company used Deskhero's custom fields to tailor the ticketing system to their needs. This allowed them to capture all necessary information for each ticket, improving their response time and customer satisfaction.
By implementing Deskhero, Fungi Futures was able to improve their ticket management process, providing a better service to their clients.
How does Deskhero's AI help in ticket management?
Deskhero's AI categorizes tickets based on their content and generates suggested replies. This reduces the time spent by the support team on each ticket and improves the efficiency of the ticket management process.
Can Deskhero be customized to suit specific needs?
Yes, Deskhero provides custom fields that can be used to tailor the ticketing system to specific needs. This allows companies to capture all necessary information for each ticket.
How does Deskhero ensure that tickets are handled by the right team members?
Deskhero's user groups feature allows companies to assign tickets to the right team members based on their qualifications. This ensures that the tickets are handled by the most qualified individuals.
* This article provides an example of how a fictive company in the Consultancy Services for Mushroom Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.