SecureTech Consultancy uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helps the company to quickly identify and provide solutions to common issues faced by their clients.
Deskhero's AI-powered ticket management system allows SecureTech to prioritize and manage customer queries more efficiently. The system automatically categorizes and assigns tickets based on their urgency and complexity, reducing manual effort and improving response times.
The AI capabilities of Deskhero also help SecureTech to generate suggested replies for customer queries. These replies are generated using OpenAIs ChatGPT, which leverages embeddings from previous tickets and knowledge base articles to provide accurate and relevant responses.
SecureTech also uses Deskhero's comprehensive search bar powered by AI to quickly find relevant content from their vast database of knowledge base articles, uploaded files, and scraped website data. This not only improves the efficiency of their customer support team but also enhances the overall customer experience.
With Deskhero's REST API, SecureTech is able to integrate the platform with their existing systems and workflows. This seamless integration further enhances the efficiency of their customer support operations.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other data to automatically generate accurate and relevant responses to customer queries. This reduces the time taken to manually search for and formulate responses.
How does the AI-powered ticket management system work?
The AI-powered ticket management system categorizes and assigns tickets based on their urgency and complexity. This automation reduces manual effort and improves response times.
How does Deskhero enhance the overall customer experience?
Deskhero enhances the customer experience by providing quick and accurate responses to queries. Its comprehensive search bar powered by AI also allows customers to easily find relevant information.
* This article provides an example of how a fictive company in the Consultancy services for security systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.