Fortress Consulting Services uses Deskhero's AI capabilities to analyze and learn from previous tickets, knowledge base articles, uploaded files, and scraped website data. This enables the company to quickly identify common issues and provide appropriate solutions to their clients.
Deskhero's AI-powered ticket management system allows Fortress to efficiently manage and prioritize customer queries. The system automatically categorizes and assigns tickets, reducing the need for manual intervention and improving response times.
Fortress also leverages Deskhero's AI capabilities to generate suggested replies for customer queries. These replies are generated using OpenAIs ChatGPT, which uses embeddings from previous tickets and knowledge base articles to provide accurate and relevant responses.
Fortress uses Deskhero's comprehensive search bar powered by AI to quickly find relevant content from their extensive database. This not only improves the efficiency of their customer support team but also enhances the overall customer experience.
Deskhero's REST API allows Fortress to seamlessly integrate the platform with their existing systems and workflows, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI capabilities improve service quality?
Deskhero's AI capabilities improve service quality by providing quick and accurate responses to customer queries. The AI analyzes and learns from previous tickets and other data to generate relevant responses.
How does the AI-powered ticket management system enhance efficiency?
The AI-powered ticket management system enhances efficiency by automatically categorizing and assigning tickets. This reduces the need for manual intervention and improves response times.
How does Deskhero improve the customer experience?
Deskhero improves the customer experience by providing quick and accurate responses to queries. Its comprehensive search bar powered by AI also allows customers to easily find relevant information.
* This article provides an example of how a fictive company in the Consultancy services for security systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
