BuildRight Consultancy uses Deskhero's AI capabilities to manage a large volume of customer queries. The AI system processes incoming tickets, categorizes them based on the content, and assigns them to the appropriate user group. This automated process reduces manual workload and ensures faster response times.
The AI also uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It then uses this information to generate suggested replies for new tickets, significantly reducing the time taken to respond to customer queries.
BuildRight also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry trends and practices. The AI system automatically scrapes relevant data from selected websites and adds it to the knowledge base.
Furthermore, the AI enhances the search functionality of the platform. It uses the OpenAI Embeddings to provide more accurate and relevant search results, making it easier for the team to find the information they need.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of BuildRight's customer support and helpdesk services.
How does the AI system categorize and assign tickets?
The AI system uses OpenAI Embeddings to understand the content of the ticket. It then categorizes the ticket based on this understanding and assigns it to the appropriate user group.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It then uses this information to generate suggested replies for new tickets.
How does the AI enhance the search functionality?
The AI uses OpenAI Embeddings to provide more accurate and relevant search results. This makes it easier for the team to find the information they need.
* This article provides an example of how a fictive company in the Consulting on building processes such as design or project management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
