DesignMaster Inc. uses Deskhero's AI capabilities to maintain a comprehensive knowledge base. The AI system uses OpenAI Embeddings to analyze word, PowerPoint, and PDF files uploaded to the platform. It then generates knowledge base articles from these files, ensuring that the knowledge base is always up-to-date.
The AI also uses the platform's website scraping feature to add relevant data from selected websites to the knowledge base. This ensures that the team has access to the latest industry trends and practices.
Furthermore, the AI enhances the search functionality of the platform. It uses the OpenAI Embeddings to provide more accurate and relevant search results, making it easier for the team to find the information they need.
DesignMaster Inc. also uses the AI to manage customer support tickets. The AI system processes incoming tickets, categorizes them based on the content, and assigns them to the appropriate user group. This automated process reduces manual workload and ensures faster response times.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of DesignMaster Inc.'s knowledge management and customer support services.
How does the AI system generate knowledge base articles?
The AI system uses OpenAI Embeddings to analyze word, PowerPoint, and PDF files uploaded to the platform. It then generates knowledge base articles from these files.
How does the AI enhance the search functionality?
The AI uses OpenAI Embeddings to provide more accurate and relevant search results. This makes it easier for the team to find the information they need.
How does the AI system manage customer support tickets?
The AI system processes incoming tickets, categorizes them based on the content, and assigns them to the appropriate user group. This automated process reduces manual workload and ensures faster response times.
* This article provides an example of how a fictive company in the Consulting on building processes such as design or project management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
