CreditMaster receives a high volume of customer queries daily, ranging from credit application status to repayment issues. With Deskhero's advanced AI capabilities, they have been able to automate ticket categorization and prioritization, ensuring that high-priority tickets are addressed promptly. The AI also suggests replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to customers.
The AI-powered comprehensive search bar has been instrumental in helping CreditMaster's support team find relevant information quickly. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the search results are highly accurate and relevant. This has resulted in faster resolution times and improved customer satisfaction.
Deskhero's AI capabilities also extend to generating knowledge base articles from Word, PowerPoint, and PDF files. This has allowed CreditMaster to quickly populate their knowledge base with useful information, which customers can access for self-service support. The AI even scrapes data from CreditMaster's website to keep the knowledge base updated.
CreditMaster also leverages the REST API provided by Deskhero to integrate the platform with their existing systems. This seamless integration has ensured that all customer interactions are tracked and managed effectively, leading to improved customer experience.
Overall, Deskhero's advanced AI capabilities have transformed CreditMaster's customer support operations, leading to increased efficiency, reduced response times, and higher customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI automates ticket categorization and prioritization based on their urgency and importance. It also suggests replies based on previous tickets and knowledge base articles, significantly reducing the response time.
How does the AI-powered search bar work?
The AI-powered search bar leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide highly accurate and relevant search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It can also scrape data from your website to keep the knowledge base updated.
* This article provides an example of how a fictive company in the Consumer Credit industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.