LoanLink handles a multitude of customer queries every day, from loan application inquiries to repayment concerns. With Deskhero's AI capabilities, LoanLink has automated the process of ticket management, ensuring that each query is categorized and prioritized accurately. The AI also suggests replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to customers.
The AI-powered comprehensive search bar has been a game-changer for LoanLink's customer service team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the search results are highly accurate and relevant. This has led to quicker resolution times and improved customer satisfaction.
Deskhero's AI capabilities also include generating knowledge base articles from Word, PowerPoint, and PDF files. This feature has enabled LoanLink to rapidly populate their knowledge base with useful information, providing customers with a robust self-service support option. The AI also scrapes data from LoanLink's website to ensure the knowledge base remains up-to-date.
LoanLink uses the REST API provided by Deskhero to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed effectively, leading to a better customer experience.
Overall, Deskhero's advanced AI capabilities have revolutionized LoanLink's customer service operations, resulting in increased efficiency, reduced response times, and higher customer satisfaction.
How does Deskhero's AI assist in ticket management?
Deskhero's AI automates the process of ticket categorization and prioritization, ensuring each query is handled appropriately. It also suggests replies based on previous tickets and knowledge base articles, significantly reducing response time.
How does the AI-powered search bar function?
The AI-powered search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide highly accurate and relevant search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It can also scrape data from your website to keep the knowledge base updated.
* This article provides an example of how a fictive company in the Consumer Credit industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.