CashFlow Solutions uses Deskhero's AI to analyze previous tickets and knowledge base articles, generating suggested replies for customer queries. This feature has significantly reduced response times and improved the consistency of their customer support.
The company also uses Deskhero's website scraping feature to gather relevant information from their website and other online resources. The AI uses this data to enhance search results, making it easier for support agents to find necessary information.
Deskhero's kanban board feature is another tool that CashFlow Solutions uses to manage tickets more effectively. The AI uses data from the kanban board to identify trends and anticipate common customer issues, helping the company to prepare solutions in advance.
CashFlow Solutions also uses Deskhero's custom email domains feature to ensure that all customer support communications are branded consistently. This not only enhances the professional image of the company but also makes it easier for customers to recognize and trust their communications.
Overall, Deskhero's AI capabilities have helped CashFlow Solutions to streamline their customer support operations, improve efficiency, and enhance customer satisfaction.
How does CashFlow Solutions use Deskhero's AI to improve their customer support?
CashFlow Solutions uses Deskhero's AI to analyze previous tickets and knowledge base articles, generating suggested replies for customer queries. This reduces response times and improves the consistency of their customer support.
How does Deskhero's website scraping feature benefit CashFlow Solutions?
The company uses this feature to gather relevant information from their website and other online resources. The AI uses this data to enhance search results, making it easier for support agents to find necessary information.
How does CashFlow Solutions use Deskhero's kanban board and custom email domains features?
The company uses the kanban board to manage tickets more effectively, with the AI identifying trends and anticipating customer issues. The custom email domains feature ensures all customer support communications are consistently branded, enhancing the company's professional image.
* This article provides an example of how a fictive company in the Consumer Receivable Financing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
