PayEase uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
The company also leverages Deskhero's advanced search bar, which uses AI to deliver more relevant search results. This feature helps support agents find the right information quickly, reducing ticket resolution times.
Deskhero's AI also analyzes previous tickets to suggest replies to new customer queries. This feature has proven particularly useful for PayEase, as it helps to standardize responses and maintain a consistent level of service.
PayEase also uses Deskhero's user groups feature to assign tickets to the most appropriate team or individual. The AI uses data from previous tickets to make these assignments, ensuring that each ticket is handled by the most qualified person.
Overall, Deskhero's AI capabilities have helped PayEase to manage their knowledge base more efficiently, improve ticket resolution times, and deliver a superior customer experience.
How does PayEase use Deskhero's AI to manage their knowledge base?
PayEase uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always up-to-date with the latest information.
How does Deskhero's advanced search bar benefit PayEase?
Deskhero's advanced search bar uses AI to deliver more relevant search results, helping support agents find the right information quickly and reducing ticket resolution times.
How does PayEase use Deskhero's user groups feature?
PayEase uses this feature to assign tickets to the most appropriate team or individual. The AI uses data from previous tickets to make these assignments, ensuring that each ticket is handled by the most qualified person.
* This article provides an example of how a fictive company in the Consumer Receivable Financing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
