Kitchen Wizard receives a variety of customer queries about product features, troubleshooting, and usage tips. Managing these queries manually was cumbersome and slow. With Deskhero's ticket management system and user groups, Kitchen Wizard can organize and prioritize customer queries effectively.
Deskhero's AI capabilities have been a game-changer for Kitchen Wizard's support team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded manuals, Deskhero generates suggested replies, significantly reducing the time spent on each query.
The AI-powered search bar has made it easier for the support team to find relevant information. Whether it's about a specific product feature or a troubleshooting guide, the support team can quickly find the information, improving their productivity and customer satisfaction.
Deskhero's website scraping feature allows Kitchen Wizard to keep track of customer reviews and feedback across different platforms. The AI capabilities analyze this data and provide actionable insights, helping Kitchen Wizard to continuously improve their products and services.
Overall, Deskhero's advanced AI capabilities have revolutionized Kitchen Wizard's customer support, making it more efficient and customer-centric.
How does Deskhero's AI enhance the efficiency of the support team?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded manuals to generate suggested replies, reducing the time spent on each query. It also enhances search results, allowing the support team to quickly find relevant information.
How does Deskhero help in managing customer feedback?
Deskhero's website scraping feature collects customer reviews and feedback from different platforms. The AI capabilities analyze this data and provide actionable insights, helping to improve products and services.
Can Deskhero handle queries about product features and troubleshooting?
Yes, Deskhero's AI-powered search bar makes it easy for the support team to quickly find relevant information about product features and troubleshooting guides.
* This article provides an example of how a fictive company in the Cooking and Meal Preparation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.