Chef's Table offers a wide range of cooking classes, leading to diverse customer queries about class schedules, ingredients, techniques, and more. Managing these queries manually was challenging and inefficient. With Deskhero's structured data lists and custom fields, Chef's Table can organize and prioritize customer queries effectively.
Deskhero's AI capabilities have significantly improved the efficiency of Chef's Table's support team. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generates suggested replies, reducing the time taken to respond to each query.
The comprehensive search bar powered by AI has made it easier for the support team to find relevant information. Whether it's about a specific cooking technique or a class schedule, the support team can quickly find the information, improving their productivity and customer satisfaction.
Deskhero's website scraping feature has also been beneficial for Chef's Table. It allows them to monitor customer reviews and feedback across different platforms. The AI capabilities analyze this data and provide valuable insights, helping Chef's Table to improve their services based on customer feedback.
Overall, Deskhero's advanced AI capabilities have enabled Chef's Table to provide efficient and personalized customer support.
How does Deskhero's AI improve the response time of the support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to respond to each query.
How does Deskhero help in monitoring customer feedback?
Deskhero's website scraping feature collects customer reviews and feedback from different platforms. The AI capabilities analyze this data and provide valuable insights, helping to improve services based on customer feedback.
Can Deskhero handle diverse queries about cooking classes?
Yes, Deskhero's comprehensive search bar powered by AI makes it easy for the support team to find relevant information about a wide range of topics, from cooking techniques to class schedules.
* This article provides an example of how a fictive company in the Cooking and Meal Preparation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.