CopperCore Mining receives numerous queries from stakeholders, including suppliers, customers, and regulatory bodies. Managing these inquiries was a challenge until they implemented Deskhero. The platform's advanced AI capabilities have significantly improved their customer support efficiency.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature helps CopperCore's support team to quickly find relevant content for each query, reducing the time spent on research and response drafting.
The AI-powered comprehensive search bar has also been a game-changer for CopperCore. It allows the support team to quickly find information across all their data sources, including their extensive knowledge base and various documents uploaded to the platform.
Deskhero's AI also generates suggested replies based on the context of the query and the available information. This feature has significantly reduced the time spent on drafting responses, allowing the support team to handle more queries in less time.
Overall, Deskhero's AI capabilities have helped CopperCore Mining to improve their customer support efficiency, reduce response times, and increase stakeholder satisfaction.
How does Deskhero's AI find relevant content for each query?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each query.
How does Deskhero's AI improve the efficiency of the search function?
Deskhero's AI enhances the search function by using OpenAI Embeddings to quickly find information across all data sources, including the knowledge base and uploaded documents.
How does Deskhero's AI help in drafting responses?
Deskhero's AI generates suggested replies based on the context of the query and the available information, reducing the time spent on drafting responses.
* This article provides an example of how a fictive company in the Copper Ore Mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
