CopperNexus Industries receives a high volume of support tickets from various stakeholders. Managing these tickets was a complex task until they implemented Deskhero. The platform's advanced AI capabilities have significantly improved their ticket management process.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each ticket. This feature has made it easier for CopperNexus's support team to handle tickets efficiently and effectively.
The AI-powered comprehensive search bar has also been a game-changer for CopperNexus. It allows the support team to quickly find information across all their data sources, reducing the time spent on researching and resolving tickets.
Deskhero's AI also generates suggested replies based on the context of the ticket and the available information. This feature has significantly reduced the time spent on drafting responses, allowing the support team to resolve tickets faster and improve customer satisfaction.
Overall, Deskhero's AI capabilities have helped CopperNexus Industries to streamline their ticket management process, reduce resolution times, and increase customer satisfaction.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each ticket, making it easier to handle tickets efficiently and effectively.
How does Deskhero's AI enhance the search function in the context of ticket management?
Deskhero's AI enhances the search function by using OpenAI Embeddings to quickly find information across all data sources, reducing the time spent on researching and resolving tickets.
How does Deskhero's AI improve customer satisfaction in the context of ticket management?
Deskhero's AI generates suggested replies based on the context of the ticket and the available information, reducing the time spent on drafting responses and allowing the support team to resolve tickets faster, thereby improving customer satisfaction.
* This article provides an example of how a fictive company in the Copper Ore Mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
