SmeltCo has a vast range of products and services, each with its own set of specifications, instructions, and safety measures. Providing accurate and detailed information to customers was a challenge, especially when the information was scattered across different files and documents.
Deskhero's AI capabilities came as a solution to this problem. SmeltCo was able to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This made it easier to consolidate and present information in a structured manner.
The AI system also enhanced the search bar, making it more comprehensive and accurate. Customers could now find relevant information quickly and easily, reducing the need for direct customer support intervention.
Furthermore, Deskhero's AI system used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only improved the efficiency of the customer support team but also ensured consistent and accurate responses.
SmeltCo has seen a significant improvement in customer satisfaction since implementing Deskhero. The enhanced knowledge base and improved search functionality have made it easier for customers to find the information they need, reducing the load on the customer support team.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This allows companies to consolidate and present information in a structured manner.
How does Deskhero improve the search functionality?
Deskhero uses advanced AI capabilities to enhance the search functionality. It leverages OpenAI Embeddings to find relevant content from various sources, which is then used to provide more accurate and comprehensive search results.
How does Deskhero ensure consistent and accurate responses?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are consistent and accurate.
* This article provides an example of how a fictive company in the Copper Smelting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.