CopperCraft Inc. has a large customer base with diverse queries ranging from product information, usage instructions, safety measures, and troubleshooting. Managing these queries manually was proving to be time-consuming and inefficient. They needed a solution that could handle the volume of queries while providing accurate and timely responses.
With Deskhero, CopperCraft Inc. was able to leverage the advanced AI capabilities to streamline their customer support. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduced the time spent on each ticket and improved the quality of responses.
Moreover, the AI system enhanced the search results, making it easier for the customer support team to find relevant information quickly. This feature was particularly useful in handling complex queries that required in-depth knowledge about the products and processes.
The custom fields and structured data lists provided by Deskhero allowed CopperCraft Inc. to organize their customer support data better. They could categorize the queries based on the type, urgency, and other parameters, which helped in prioritizing and managing the tickets effectively.
Overall, Deskhero's AI capabilities have transformed the way CopperCraft Inc. handles customer support. The efficiency and accuracy of responses have improved significantly, leading to higher customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero uses advanced AI capabilities to enhance search results. It leverages OpenAI Embeddings to find relevant content from various sources, which is then used to provide more accurate and comprehensive search results.
How does Deskhero help in managing customer support tickets?
Deskhero provides features like custom fields and structured data lists that allow companies to organize their customer support data better. They can categorize the queries based on various parameters, which helps in prioritizing and managing the tickets effectively.
* This article provides an example of how a fictive company in the Copper Smelting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.