IntellectProtect Corp. handles a large number of customer queries every day, covering topics from copyright registration to dispute resolution. The volume of these queries was putting a strain on their customer support team, leading to longer response times and potential errors. To solve this issue, IntellectProtect Corp. implemented Deskhero and its advanced AI capabilities.
Deskhero's AI has automated the process of ticket management at IntellectProtect Corp. The AI analyzes the content of incoming queries, categorizes them, and assigns them to the relevant team. This has significantly reduced the manual effort required for sorting and prioritizing tickets.
Additionally, Deskhero's AI has improved the search functionality. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can find relevant content quickly and accurately. This has greatly improved the speed and precision of responses to customer queries.
Deskhero's AI also provides suggested replies to customer queries, further speeding up the response time. By drawing on data from previous tickets and other resources, the AI can generate accurate and comprehensive responses.
In conclusion, Deskhero's AI capabilities have revolutionized IntellectProtect Corp.'s customer support services, leading to increased efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI automate ticket management?
Deskhero's AI analyzes the content of incoming queries using OpenAI Embeddings. It then categorizes these queries and assigns them to the relevant team, automating the process of ticket management.
How does Deskhero's AI improve the search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This greatly improves the speed and accuracy of the search functionality.
How does Deskhero's AI generate suggested replies?
Deskhero's AI draws on data from previous tickets, knowledge base articles, and other resources to generate suggested replies. This helps in providing accurate and comprehensive responses quickly.
* This article provides an example of how a fictive company in the Copyright Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.