CopyGuard Inc. receives hundreds of queries daily from clients needing assistance with copyright claims, protection, and infringement issues. The volume of queries was overwhelming their customer support team, leading to delays and inaccuracies in responses. The company turned to Deskhero's advanced AI capabilities to manage this challenge.
With Deskhero, CopyGuard Inc. was able to leverage AI to automate ticket management. The platform's AI capabilities analyze incoming queries, categorize them based on content, and assign them to the appropriate team. This has significantly reduced the time spent on manual sorting and prioritization of tickets.
Deskhero's AI also enhances the search functionality. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This feature has been instrumental in providing quick and accurate responses to customer queries.
Furthermore, Deskhero's AI generates suggested replies to customer queries, which has drastically reduced the response time. The AI uses data from previous tickets, knowledge base articles, and other resources to provide accurate and comprehensive responses.
Overall, Deskhero's AI capabilities have transformed CopyGuard Inc.'s customer support services, improving efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI categorize and assign tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming queries. It then categorizes these queries based on the analysis and assigns them to the appropriate team.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This greatly enhances the search functionality, making it quicker and more accurate.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses data from previous tickets, knowledge base articles, and other resources to generate suggested replies. This helps in providing accurate and comprehensive responses quickly.
* This article provides an example of how a fictive company in the Copyright Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.