Gourmet Delights receives a large volume of customer queries daily, ranging from menu inquiries to delivery status checks. With Deskhero's AI capabilities, they can now automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like menus and delivery schedules, and scraped website data. This has drastically reduced the time taken to respond to customer queries.
The AI-powered comprehensive search bar has been a game-changer for Gourmet Delights. The AI uses OpenAI Embeddings to find relevant content from various sources, enhancing the search results and making it easier for the customer support team to find the information they need quickly.
Deskhero's AI capabilities have also helped Gourmet Delights improve their knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for the company to keep their knowledge base up-to-date and comprehensive.
By leveraging Deskhero's REST API, Gourmet Delights has been able to integrate the platform with their existing systems, further improving their efficiency. The API allows them to automate various tasks, such as ticket creation and management, and user group management.
Overall, Deskhero's advanced AI capabilities have enabled Gourmet Delights to provide faster and more accurate customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from various sources, which enhances the search results. This makes it easier for the customer support team to find the information they need quickly.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This helps keep the knowledge base up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Corporate Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.