Culinary Creations deals with a wide range of customer queries, from dietary restrictions to order modifications. Deskhero's AI capabilities allow them to automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like menus and dietary guides, and scraped website data. This has significantly reduced the response time for customer queries.
The AI-powered comprehensive search bar has greatly improved the efficiency of Culinary Creations' customer support team. The AI uses OpenAI Embeddings to find relevant content from various sources, enhancing the search results and enabling the team to find the required information quickly.
Deskhero's AI capabilities have also been instrumental in improving Culinary Creations' knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date and comprehensive.
Culinary Creations has also leveraged Deskhero's REST API to integrate the platform with their existing systems, further enhancing their efficiency. The API allows them to automate various tasks, such as ticket creation and management, and user group management.
In conclusion, Deskhero's advanced AI capabilities have enabled Culinary Creations to provide faster and more accurate customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from various sources, which enhances the search results. This makes it easier for the customer support team to find the information they need quickly.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This helps keep the knowledge base up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Corporate Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
