CapitalGrow uses the advanced AI capabilities of Deskhero to manage their large volume of customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and improving customer satisfaction.
Deskhero's AI capabilities also assist CapitalGrow in managing their knowledge base. The AI can generate articles from word, PowerPoint, PDF files, and even scrape data from the company's website. This feature allows CapitalGrow to keep their knowledge base updated with minimal manual input.
The comprehensive search bar powered by AI helps CapitalGrow's customer support team find relevant information quickly. The AI enhances search results by using OpenAI Embeddings from various sources, making it easier for the support team to resolve customer queries.
CapitalGrow also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage Deskhero's AI capabilities across their entire customer support infrastructure.
Overall, Deskhero's advanced AI capabilities have enabled CapitalGrow to improve their customer support efficiency and effectiveness.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, reducing response time and improving customer satisfaction.
How does Deskhero's AI assist in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from word, PowerPoint, PDF files, and even scrape data from the company's website. This keeps the knowledge base updated with minimal manual input.
How does the comprehensive search bar powered by AI work?
The AI enhances search results by using OpenAI Embeddings from various sources. This makes it easier to find relevant information quickly, aiding in the resolution of customer queries.
* This article provides an example of how a fictive company in the Corporate Financing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
