FinBridge Solutions uses Deskhero's AI capabilities to manage their customer support tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also assists FinBridge Solutions in managing their knowledge base. The AI can generate articles from word, PowerPoint, PDF files, and scrape data from the company's website. This feature allows FinBridge Solutions to keep their knowledge base updated without requiring significant manual effort.
The comprehensive search bar powered by AI helps FinBridge Solutions' customer support team find relevant information quickly. The AI enhances search results by using OpenAI Embeddings from various sources, making it easier for the support team to resolve customer queries.
FinBridge Solutions also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage Deskhero's AI capabilities across their entire customer support infrastructure.
Overall, Deskhero's advanced AI capabilities have enabled FinBridge Solutions to improve their helpdesk services and enhance their customer experience.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero's AI assist in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from word, PowerPoint, PDF files, and scrape data from the company's website. This keeps the knowledge base updated with minimal manual effort.
How does the comprehensive search bar powered by AI work?
The AI enhances search results by using OpenAI Embeddings from various sources. This makes it easier to find relevant information quickly, aiding in the resolution of customer queries.
* This article provides an example of how a fictive company in the Corporate Financing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
