BoardMaster Advisory receives numerous queries from clients regarding complex governance issues. With Deskhero's advanced AI capabilities, they can now automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This has significantly reduced the time taken to respond to client queries.
The AI-powered comprehensive search bar has been a game-changer for BoardMaster. It allows the support team to quickly find relevant content from a vast array of resources, enabling them to provide accurate and timely responses to client queries.
BoardMaster also leverages Deskhero's AI capabilities to manage their knowledge base more effectively. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites, making it easier to keep the knowledge base updated with the latest information.
With Deskhero's custom fields and structured data lists, BoardMaster can categorize and prioritize tickets more efficiently. This has resulted in improved customer satisfaction as urgent issues are addressed promptly.
Lastly, the REST API provided by Deskhero allows BoardMaster to integrate their existing systems with the platform, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI improve response time to client queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to client queries.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced algorithms to search through all available resources and provide the most relevant results. This enables the support team to quickly find the information they need to respond to client queries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform for seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Corporate Governance Advisory Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.