GovernancePro Consultancy deals with a high volume of client queries on a daily basis. With Deskhero's AI capabilities, they can now automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has helped them handle the high volume of queries more efficiently.
The AI-enhanced comprehensive search bar provided by Deskhero has transformed the way GovernancePro handles client queries. It allows the support team to quickly find relevant content from a vast array of resources, enabling them to provide accurate and timely responses.
GovernancePro also uses Deskhero's AI to manage their knowledge base more effectively. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites, ensuring that the knowledge base is always up-to-date.
Deskhero's custom fields and structured data lists allow GovernancePro to categorize and prioritize tickets more efficiently. This has resulted in improved client satisfaction as urgent issues are addressed promptly.
Finally, the REST API provided by Deskhero allows GovernancePro to integrate their existing systems with the platform, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI help handle high volumes of client queries?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps in handling high volumes of queries more efficiently.
How does the AI-enhanced search bar improve response accuracy?
The AI-enhanced search bar uses advanced algorithms to search through all available resources and provide the most relevant results. This ensures that the support team can provide accurate and timely responses to client queries.
Can we integrate our existing systems with Deskhero?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform for seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Corporate Governance Advisory Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
