CityNest was facing difficulties in managing their customer support services due to inefficient ticket management and slow response times. The implementation of Deskhero helped them streamline their ticket management process and significantly improve their response times.
Deskhero's advanced AI capabilities played a key role in enhancing CityNest's support services. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature not only improved the efficiency of the support team but also ensured that customers received accurate and timely responses.
Another major benefit of Deskhero's AI was its ability to enhance search results. By integrating data from the company's website, knowledge base, and previous tickets, the AI was able to provide more accurate and relevant search results. This feature greatly improved the customer experience by providing them with the information they needed quickly and accurately.
Additionally, Deskhero's custom fields and structured data lists allowed CityNest to better organize their customer information. This feature made it easier for the support team to track customer interactions and provide personalized service.
In summary, Deskhero's advanced AI capabilities have significantly enhanced CityNest's support services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI improves response times by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that customers receive accurate and timely responses.
How does Deskhero's AI improve search results?
Deskhero's AI improves search results by integrating data from the company's website, knowledge base, and previous tickets. This provides more accurate and relevant search results.
How does Deskhero help in tracking customer interactions?
Deskhero helps in tracking customer interactions through its custom fields and structured data lists. These features make it easier for the support team to track customer interactions and provide personalized service.
* This article provides an example of how a fictive company in the Corporate Housing Providers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
