Before implementing Deskhero, MetroStays struggled with managing a high volume of customer support queries. The manual process was time-consuming and often resulted in delayed responses. With Deskhero, MetroStays was able to streamline their ticket management process, ensuring that all customer queries were handled promptly and efficiently.
Deskhero's advanced AI capabilities played a significant role in improving MetroStays' customer service. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This information was used to find relevant content, which was then sent through OpenAI's ChatGPT to generate suggested replies.
The AI's ability to enhance search results was another significant benefit for MetroStays. By scraping data from the company's website and integrating it with the information from the knowledge base and previous tickets, the AI was able to provide more accurate and relevant search results. This feature not only improved the efficiency of the customer support team but also enhanced the customer experience.
Furthermore, Deskhero's custom fields and structured data lists allowed MetroStays to organize their customer information better. This feature made it easier for the support team to track customer interactions and provide personalized service.
Overall, Deskhero's advanced AI capabilities have significantly improved MetroStays' customer support services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by integrating data from the company's website, knowledge base, and previous tickets. This integrated data is used to provide more accurate and relevant search results.
How does Deskhero improve customer service?
Deskhero improves customer service by streamlining the ticket management process, generating suggested replies, enhancing search results, and allowing for better organization of customer information.
* This article provides an example of how a fictive company in the Corporate Housing Providers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.