StratEdge Consulting has a vast knowledge base, including numerous strategy documents, presentations, and case studies. They use Deskhero's advanced AI capabilities to automatically generate knowledge base articles from these resources. This not only saves time but also ensures that all relevant information is readily available for customer support.
The firm also leverages Deskhero's AI capabilities to enhance their ticket management system. The AI analyses previous tickets and suggests replies based on the context, helping the support team respond faster and more accurately.
StratEdge also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest strategy trends and insights. The AI analyses this scraped data and enhances the search results, making it easier for the support team to find relevant information.
Furthermore, StratEdge uses Deskhero's custom fields and user groups to categorize their clients and tickets. This allows them to provide personalized support and manage their workload more effectively.
Overall, Deskhero's advanced AI capabilities have significantly improved StratEdge's customer support, making it more efficient and effective.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI analyses previous tickets and suggests replies based on the context. This helps the support team respond faster and more accurately.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses its website scraping feature to gather the latest strategy trends and insights. The AI analyses this data and enhances the search results.
How does StratEdge use Deskhero's custom fields and user groups?
StratEdge uses these features to categorize their clients and tickets. This allows them to provide personalized support and manage their workload more effectively.
* This article provides an example of how a fictive company in the Corporate Strategy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
