BlueOcean Strategy Group has a diverse clientele with unique strategic needs. They use Deskhero's custom fields and user groups to categorize their clients and tickets, allowing them to provide personalized support.
The firm also uses Deskhero's AI capabilities to streamline their ticket management system. The AI analyses previous tickets and suggests replies based on the context, improving the speed and accuracy of their responses.
BlueOcean leverages Deskhero's advanced AI to generate knowledge base articles from their extensive collection of strategy documents, presentations, and case studies. This makes it easier for the support team to find relevant information and respond to client queries more effectively.
The firm also uses Deskhero's website scraping feature to gather the latest strategy trends and insights. The AI analyses this data and enhances the search results, keeping their knowledge base up-to-date.
Overall, Deskhero's advanced AI capabilities have enabled BlueOcean to provide efficient and personalized support, improving client satisfaction.
How does BlueOcean use Deskhero's custom fields and user groups?
BlueOcean uses these features to categorize their clients and tickets, allowing them to provide personalized support.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI analyses previous tickets and suggests replies based on the context. This improves the speed and accuracy of the responses.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses its website scraping feature to gather the latest strategy trends and insights. The AI analyses this data and enhances the search results.
* This article provides an example of how a fictive company in the Corporate Strategy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
