SilverScreen Studios was struggling with managing their growing customer queries and complaints. They needed a robust system to handle tickets, manage customer data, and provide quick and accurate responses.
Deskhero provided the perfect solution with its structured data lists, custom fields, and ticket management system. SilverScreen was able to categorize their customer queries effectively and track the progress of each ticket efficiently.
The AI capabilities of Deskhero added another layer of efficiency to SilverScreen's customer service. By leveraging OpenAI Embeddings, Deskhero was able to find relevant content from previous tickets, knowledge base articles, and other resources. This was then used to generate suggested replies, helping the customer service team respond faster and more accurately.
Additionally, the AI-enhanced search results made it easier for the customer service team to find the information they needed quickly. This not only improved the efficiency of the team but also enhanced the customer experience.
SilverScreen Studios has seen a significant improvement in their customer service efficiency since implementing Deskhero. The advanced AI capabilities have streamlined their processes and improved their response times.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This information is then used to generate suggested replies, helping the customer service team respond faster and more accurately.
Can Deskhero handle large volumes of customer queries?
Yes, Deskhero is designed to handle large volumes of customer queries efficiently. Its structured data lists, custom fields, and ticket management system make it easy to categorize and track customer queries.
How does Deskhero improve the efficiency of the customer service team?
Deskhero improves the efficiency of the customer service team by providing AI-enhanced search results and suggested replies. This helps the team find the information they need quickly and respond to customer queries accurately and promptly.
* This article provides an example of how a fictive company in the Corporate Video Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
