CineMagic Productions receives a high volume of customer queries regarding their services, pricing, and technical issues. They needed a solution that could help them manage these queries efficiently without compromising on the quality of support.
With Deskhero, CineMagic was able to structure their customer data, manage tickets effectively, and create a comprehensive knowledge base. The platform's ability to generate articles from various file formats like Word, PowerPoint, and PDFs made it easy for them to populate their knowledge base with existing resources.
The advanced AI capabilities of Deskhero were a game-changer for CineMagic. Using OpenAI Embeddings, Deskhero was able to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This information was then passed through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Furthermore, the AI-enhanced search results made it easier for the support team to find relevant information quickly. This not only improved the efficiency of the support team but also enhanced the customer experience by providing accurate and timely responses.
Overall, Deskhero's advanced AI capabilities have transformed CineMagic's customer support, making it more efficient and effective.
How does Deskhero's AI capabilities improve response times?
Deskhero uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This information is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Can Deskhero generate knowledge base articles from existing resources?
Yes, Deskhero can generate knowledge base articles from various file formats like Word, PowerPoint, and PDFs.
How does Deskhero enhance the search results?
Deskhero uses advanced AI capabilities to enhance search results. It leverages OpenAI Embeddings to find relevant content, making it easier for the support team to find the information they need quickly.
* This article provides an example of how a fictive company in the Corporate Video Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
