JusticeGuard Inc., a prominent player in corrections and detention facility operations, was facing challenges in managing their extensive knowledge base. They needed a solution that could help them organize and retrieve information quickly and accurately. They found their solution in Deskhero.
Deskhero's advanced AI capabilities allowed JusticeGuard to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. The AI used this information to enhance search results, making it easier for staff to find the information they needed quickly.
Additionally, Deskhero's AI capabilities enabled JusticeGuard to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This not only saved time but also ensured that the knowledge base was always up-to-date with the latest information.
JusticeGuard also used Deskhero's custom email domains and user groups features to streamline their internal communication and collaboration. This has improved the efficiency of their operations and increased their productivity.
Overall, Deskhero's AI capabilities have transformed JusticeGuard's knowledge management system, making it more efficient and effective. This has resulted in improved support services and increased customer satisfaction.
How has Deskhero improved JusticeGuard's knowledge management system?
Deskhero's advanced AI capabilities enhance search results and automatically generate knowledge base articles from various file types, making it easier for staff to find and update information quickly.
How has Deskhero improved JusticeGuard's internal communication and collaboration?
JusticeGuard has used Deskhero's custom email domains and user groups features to streamline their internal communication and collaboration, improving the efficiency of their operations.
What impact has Deskhero had on JusticeGuard's customer satisfaction?
By improving the efficiency and effectiveness of their knowledge management system and support services, Deskhero has helped JusticeGuard increase their customer satisfaction.
* This article provides an example of how a fictive company in the Corrections and detention facility operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.