Correctional Solutions Group, a leading provider of correctional and detention facility operations, was struggling with managing the large volume of support tickets they received daily. They turned to Deskhero for a solution.
With Deskhero's advanced AI capabilities, Correctional Solutions Group was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. The AI used this information to generate suggested replies, significantly reducing the time taken to respond to tickets.
The AI also enhanced the group's search results, making it easier for staff to find relevant information quickly. This has improved the efficiency of their support services and reduced the workload on their staff.
Correctional Solutions Group also used Deskhero's kanban board feature to visualize their ticket workflow. This helped them track the progress of each ticket and ensure that no issue was overlooked.
Overall, Deskhero's AI capabilities have transformed Correctional Solutions Group's ticket management system, making it more efficient and effective. This has resulted in improved response times, better service levels, and increased customer satisfaction.
How has Deskhero improved Correctional Solutions Group's response times?
Deskhero's advanced AI capabilities generate suggested replies to tickets, significantly reducing the time taken to respond.
How has Deskhero improved the efficiency of Correctional Solutions Group's support services?
The AI enhances search results, making it easier for staff to find relevant information quickly. Additionally, the kanban board feature helps visualize the ticket workflow, improving efficiency.
What impact has Deskhero had on Correctional Solutions Group's customer satisfaction?
By improving response times and the efficiency of their support services, Deskhero has helped Correctional Solutions Group increase their customer satisfaction.
* This article provides an example of how a fictive company in the Corrections and detention facility operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.