With a wide range of products and a large customer base, Radiant Beauty receives numerous customer queries every day. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze past tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
Radiant Beauty uses the custom fields feature to categorize tickets based on the type of query or product line. The AI capabilities of Deskhero enhance this process by predicting the category of incoming tickets based on past data, enabling the support team to handle tickets more effectively.
The comprehensive search bar, powered by AI, allows Radiant Beauty's support team to quickly find relevant information from the knowledge base, past tickets, and uploaded files like product manuals and policies. This feature not only improves the efficiency of the support team but also the quality of responses provided to customers.
Radiant Beauty also uses the website scraping feature to keep their knowledge base updated with the latest product information and beauty trends. The AI capabilities of Deskhero ensure that the most relevant and useful information is scraped and added to the knowledge base.
Finally, the REST API allows Radiant Beauty to integrate Deskhero with their existing systems, providing a seamless customer support experience. The AI capabilities of Deskhero enhance this integration by analyzing data across platforms and providing insights to improve customer support.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI analyzes past tickets and knowledge base articles to suggest replies to new tickets. It can also predict the category of incoming tickets based on past data, allowing for efficient ticket management.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from the knowledge base, past tickets, and uploaded files. It provides the support team with the information they need to respond to customer queries effectively.
What does the website scraping feature do?
The website scraping feature automatically collects relevant information from websites and adds it to the knowledge base. The AI ensures that the most useful information is scraped.
* This article provides an example of how a fictive company in the Cosmetics and beauty products in department stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.