ElegantEssence receives a high volume of customer queries daily, ranging from product inquiries to complaints. To manage these effectively, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response times.
The custom fields feature allows ElegantEssence to categorize tickets based on product lines or issues, making it easier for the support team to prioritize and handle tickets. The AI further enhances this process by predicting the category of incoming tickets based on historical data.
Deskhero's AI-powered comprehensive search bar is another tool that ElegantEssence finds invaluable. It enables the support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files like product manuals and policies. This feature improves the efficiency of the support team and the quality of responses provided to customers.
Additionally, ElegantEssence uses the website scraping feature to keep their knowledge base up-to-date with the latest product information and beauty trends. The AI capabilities of Deskhero ensure that the most relevant and useful information is scraped and added to the knowledge base.
Finally, the REST API allows ElegantEssence to integrate Deskhero with their existing systems, providing a seamless customer support experience. The AI capabilities of Deskhero enhance this integration by analyzing data across platforms and providing insights to improve customer support.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. It can also predict the category of incoming tickets based on historical data, allowing for efficient ticket management.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. It provides the support team with the information they need to respond to customer queries effectively.
What does the website scraping feature do?
The website scraping feature automatically collects relevant information from websites and adds it to the knowledge base. The AI ensures that the most useful information is scraped.
* This article provides an example of how a fictive company in the Cosmetics and beauty products in department stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.