CottonCraft Manufacturing receives hundreds of customer queries daily regarding their products, manufacturing processes, and sustainability initiatives. Managing these queries was a significant challenge until they adopted Deskhero. The platform's structured data lists, custom fields, and user groups allowed them to organize their customer support system effectively.
Deskhero's advanced AI capabilities were a game-changer for CottonCraft. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature enabled CottonCraft to find relevant content quickly and efficiently, significantly reducing response times.
The AI also uses this information to generate suggested replies, further enhancing the efficiency of the customer support team. The team can now handle more queries in less time, improving customer satisfaction and loyalty.
Additionally, Deskhero's comprehensive search bar and REST API allowed CottonCraft to integrate their existing systems with the platform seamlessly. This integration resulted in a unified, efficient, and effective customer support system.
Overall, Deskhero's advanced AI capabilities have transformed CottonCraft's customer support system, making it more efficient, effective, and customer-friendly.
How has Deskhero improved CottonCraft's response times?
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from various sources to find relevant content quickly, significantly reducing response times.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
How has Deskhero improved the efficiency of CottonCraft's customer support system?
Deskhero's AI capabilities allow the customer support team to handle more queries in less time, improving efficiency and customer satisfaction.
* This article provides an example of how a fictive company in the Cotton Textiles Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.