TextileTech Fabrics is known for its innovative approach to cotton textile manufacturing. With a vast knowledge base consisting of various documents, manuals, and presentations, managing and retrieving information was a daunting task. That's when they turned to Deskhero.
With Deskhero, TextileTech was able to structure their knowledge base using custom fields and user groups. They could also generate knowledge base articles from word, powerpoint, pdf files, making information management more streamlined.
Deskhero's advanced AI capabilities played a crucial role in enhancing TextileTech's knowledge base management. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content, making information retrieval quick and efficient.
The AI also uses this information to generate suggested replies, enabling TextileTech's customer support team to respond to queries faster and more accurately. This feature has significantly improved customer satisfaction and loyalty.
Overall, Deskhero's advanced AI capabilities have revolutionized TextileTech's knowledge base management, making it more efficient, effective, and user-friendly.
How has Deskhero improved TextileTech's knowledge base management?
Deskhero's advanced AI capabilities enable quick and efficient information retrieval from TextileTech's extensive knowledge base, making management more streamlined.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
How has Deskhero improved the efficiency of TextileTech's customer support system?
Deskhero's AI capabilities allow the customer support team to respond to queries faster and more accurately, improving efficiency and customer satisfaction.
* This article provides an example of how a fictive company in the Cotton Textiles Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.