Counselor's Corner handles numerous customer inquiries daily. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
Using Deskhero's user groups feature, Counselor's Corner organizes their support team into specialized groups. The AI capabilities assist in routing tickets to the appropriate group, ensuring that each inquiry is handled by the right team.
The AI-powered comprehensive search bar allows Counselor's Corner's support team to quickly find relevant information. Whether it's a specific ticket, a knowledge base article, or a detail within an uploaded file, the advanced search function provides accurate results in seconds.
Deskhero's AI also enhances Counselor's Corner's knowledge base by generating articles from Word, PowerPoint, PDF files, and even scraping data from the company's website. This feature ensures that the knowledge base is always up-to-date with the latest information and resources.
Finally, Counselor's Corner uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's AI capabilities without disrupting their current operations.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This feature significantly reduces the time needed to draft responses, enhancing the overall efficiency of the support team.
Can Deskhero's AI route tickets to the appropriate user group?
Yes, Deskhero's AI can route tickets to the appropriate user group based on the nature of the inquiry. This feature ensures that each ticket is handled by the right team.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature keeps the knowledge base updated with the latest information and resources.
* This article provides an example of how a fictive company in the Counseling services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
